We're here to help! If you're experiencing issues with the game or have questions, please check the FAQ below or contact us directly.
Your progress is automatically saved on your device. To sync your progress across devices, sign in with your Google or Apple account in the game settings. Without signing in, your progress is stored locally and may be lost if you uninstall the game.
If you were signed in with Google or Apple, your progress should sync automatically when you sign in on a new device. If you were playing without an account, unfortunately, we cannot restore progress as it was stored only on your device. We strongly recommend signing in to protect your progress.
First, try restarting the game and checking your internet connection. If the issue persists, please contact us with your purchase receipt (from Google Play or App Store email) and we'll investigate. Most purchase issues are resolved within 24 hours.
Refunds are processed through the store where you made the purchase:
You can remove ads by purchasing the "Remove Ads" option in the game's store. This is a one-time purchase that permanently removes banner and interstitial ads.
Please try these steps:
If the problem continues, please contact us with your device model, OS version, and a description of when the crash occurs.
If you want to delete your account and all associated data, please visit our Account Deletion page for instructions.
To help us resolve your issue faster, please include:
Found a bug? We appreciate you taking the time to report it! Please email us at contact@lemondrop.games with the subject line "Bug Report" and include:
We love hearing from our players! If you have ideas for new features or improvements, please send them to contact@lemondrop.games. While we can't respond to every suggestion, we read them all and use your feedback to make the game better.